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FAQ’s

Please read our Frequesntly Asked Questions. If you cant see what you are looking for get in touch!

    Cancellation Policy

    We operate on a cancellation policy whereby if you cancel within 24 hours of your booked lesson, you will be charged 100% of your lesson fee and effectively loosing that class.
    Terms and conditions apply to All - PAYG, Private Lessons or 4 classes for 40 pounds offer from the moment you book on for your Pole Fitness lesson.

    If you feel you can not keep to the terms and conditions then we recommend you looking into different studios. If cancellations are consistent we have the right to ask for payments up front or ask the student not to return.

    The 4 classes for 40 pounds has been designed for people that would like to book on continuously and save money from the offer by doing so. Your 4 classes must be used up within 6 weeks of your first lesson. If lessons are pushed over the 6 weeks, the value of each class will convert back to 12.50 pounds per class (4 lessons of the total cost of 50 at 12.50 pounds per class)

    If you miss your class due to a genuine emergency you would be able to make up for it at another one of our studios in the same week either at Reigate, Coulsdon or at our Dorking and Leatherhead studio. Make up lessons are are a good will gesture, they are not to be taken advantage of and we do monitor these. If you Do not let us know you are not coming (No Show), we will not offer you this option of a make up class.

    Freezing a Course

    This can only be done if you are going on a holiday, or if you have a genuine medical reason to not be able to attend your pole lessons. Only we can decide if your reason is Valid and you will only be able to freeze the class if we give confirmation with a signed agreement. Courses can only be frozen for up to 6 months.

    No refunds are issued at any time.

    Gift Vouchers

    Gift Vouchers can only be used by the person who has received the voucher. It is not to be shared between people. Gift Vouchers are valid up to 3 months and can not be refunded.
    All above terms and conditions apply.

  • What do I need to wear?
    Wear what you feel comfortable in that does not restrict movement. Many students wear gym clothing that you can wear doing Yoga or Zumba. You do not need to wear shorts unless you are comfortable. Please remove any Jewellery as this may scratch the poles and damage your jewellery. The classes are barefoot so wear what you feel comfortable to arrive in and no... you don't need heels!
  • What do I bring to the Class?
    Bring water with you so that you have it to hand if you need it and bring a hand towel if you have one. Remember to bring Cash to pay for the class.
  • How Many People to a Pole?
    At Pole Rocks we put our students interests first and keep our teaching standards high. There will be a maximum of 2 to a pole. We do need you to book on to ensure we can maintain this standard.
  • Medical Conditions
    If you are on medication or have a medical condition that effects you whilst participating in physical activity, please speak to your doctor before coming to the class. If you have an injury and feel you can participate, please let one of the instructors know and we may be able to help with a tailored plan that doesn't effect your injury or can help strengthen it.
    If you have Asthma please bring your inhaler with you and let one of the instructors know where it is so that we can access it if we need to.
  • If I book on and miss a class will I be able to carry it over?
    We operate on a cancellation policy whereby if you cancel within 24 hours of your booked lesson, you will be charged 100% of your lesson fee and effectively loosing that class.
    Terms and conditions apply to All - PAYG, Private Lessons or 4 classes for 40 pounds offer from the moment you book on for your Pole Fitness lesson.

    For our full terms and conditions please read here.

  • Is there any Parking?
    Yes! Parking is FREE at all Studios. The Car Parks are provided by the venue.
  • Is there an Age limit?
    We do not teach anybory under the age of 16. We currantly have students of various ages from 17 to 60. You are never too old to try pole.
  • Do you take men in your classes?
    Yes, we do. Pole benefits both men and women and is a sport that should be enjoyed by all.
  • How do I book on?
    All we need is your name and when you would like to book on! call 07415 117 388 or email hello@polerocks.co.uk you can also find us on Social media and contact through out Pages.
  • Where do you teach?
    We have studios in Reigate, Coulsdon, Epsom and Bookham. for more information on our studios please visit here.

Our Timetable

Classes are subject to change, please follow us on Facebook for update information. We are always looking to expand at the right studio.